Questions owners ask
Straight answers about the AI front desk, pricing, your data and the rest of what we do. Don't see yours? Call (843) 633-1794.
Getting started
What do you actually build?
Systems that answer your phone, follow up with leads, ask for reviews, make your content and handle paperwork. Most owners start with the AI front desk, because missed calls cost them the most. You can add the rest later, one piece at a time.
What is the free audit?
We call your business after hours to see what a customer gets. We check your reviews, your Google profile and what AI search says about you. Then we send you a short video of what we found. It costs nothing and you are not signing up for anything.
What happens on the first call?
We talk about where jobs are slipping away, what we would build, what it costs and how long it takes. You get a fixed quote before anything is built.
How soon is it running?
Most builds go live 7 to 14 days after the first call, depending on how many tools we connect.
Do I have to switch software?
Usually not. We connect to the phone line, calendar, CRM, field software and store you already use, and everything stays in your own accounts.
Do I need to be good with computers?
No. We do the setup, testing and tuning. You tell us how you want calls handled, call in to try it, and read a short text summary every Monday.
The AI front desk
Will my customers know they're talking to AI?
It answers in your business name, in a natural voice, using your prices, hours and policies. If someone asks whether it's AI, it says yes. Most callers just want the job booked.
Can a caller reach a real person?
Yes, anytime. It transfers to you or your on-call tech, or books a confirmed callback time. Emergencies like no heat or an active leak ring a live phone first.
Does it answer every call, or only when I can't?
Your choice. Run it after hours only, on overflow when nobody picks up, or on every call. You can change the mode later.
What if it gets something wrong?
It only answers from information you approve. Anything outside that, it takes a message and flags it for you. You see a summary of every conversation, and we review every call with you in the first month.
How do you test it before customers hear it?
We run 50 test calls before launch: angry callers, bad lines, Spanish, emergencies and price shoppers. You get the recordings. We also book, change and cancel real test appointments in your calendar before go-live.
Does it speak Spanish?
Yes. English and Spanish come with every plan, and it switches when the caller does.
Can it sound like me?
If you want. With your recorded permission we can clone your voice for the phone, your videos and your ads. Or pick a stock voice that fits your business.
Does it handle texts and messages too?
Yes. Missed calls get a text back within a minute. The same front desk answers texts, web chat and Facebook or Instagram messages, with the same answers on every channel.
Which calendars and field software does it book into?
Google Calendar, Jobber, Housecall Pro, ServiceTitan, Square and others. We test bookings in your real system before launch.
Are calls recorded?
Calls can be recorded so you can review them and we can tune the system. Callers hear a recording notice.
Can it call or text my customers first?
Yes, for reminders, renewals, seasonal work and past-customer campaigns, but only to people who opted in. We register your business texting with the carriers (A2P 10DLC) and every text includes a way to opt out.
Pricing and billing
What does it cost?
Front Desk starts at $500 setup and $297 a month, Never Miss a Lead at $1,500 and $797, and Full AI Team at $2,500 and $1,997. Store starts at $1,000 and $497. Each package has a one-time setup fee and one flat monthly fee for hosting, monitoring, fixes and tuning, and you get a fixed quote on the call before anything is built.
What does the monthly fee cover?
Hosting, monitoring, fixes and monthly tuning. Every call is reviewed weekly in the first month and spot-checked after that. You get a Monday text summary and a monthly report.
What about spam calls and going over my minutes?
Spam, robocalls and wrong numbers never count. We warn you at 80% of your minutes, and nothing goes over your plan unless you say yes.
Is there a long contract?
No. Plans are month-to-month after setup. You can leave anytime.
Can I try it first?
Yes. Try the Front Desk for 30 days. If it doesn't answer and book better than your voicemail did, you don't pay the first month.
What if something breaks?
If the front desk is down, we respond the same day. Anything else gets a reply within one business day. You deal with Markus directly.
Your data and ownership
Who owns my data?
You own your number, customer data, reviews, site and content. We build in your own accounts wherever we can.
What happens if I cancel?
You get an export of your data and help moving your number within 5 business days.
Do you sell or share my customers' information?
No. We use it only to run the services you hired us for. Read the details in our Privacy Policy.
Will you post reviews for me?
No fake reviews or made-up testimonials, ever. We send real customers a review request after the job and draft replies you approve.
Content and AI video
How does the content system work?
You record one short video a week. We turn it into posts for TikTok, Instagram, YouTube Shorts, Facebook, X and LinkedIn, with captions and scheduling.
What is an AI avatar video?
A video of a digital version of you, or a stock presenter, reading a script. Owners use them for FAQs, offers and recruiting without filming every time.
Do you need my permission to clone my voice or face?
Yes. We only make a voice clone or avatar with recorded consent from the person being cloned. Ask us anytime and we stop using it and delete it.
Are the customer-review style ads real customers?
They use stock avatars or real customer footage used with permission. We never make up customers or testimonials.
Can you help us show up in AI search?
Yes. We clean up your listings, Google Business Profile, reviews and service pages so ChatGPT and Google's AI can name you, then check every month what those tools say about you.
Agencies
Do you work with agencies?
Yes. We build and run any of these under your agency's brand at a wholesale price and bill the agency directly.
Who bills the client?
You do. We bill your agency, not your client, and you set the retail price.
What does the agency get?
The labor along with the software. We build, test, tune and report, with your logo on the report.
Still have a question?
Book a call and ask Markus directly. You get the free audit and a fixed quote.
Book a call