Privacy Policy

Who we are

Red Tip Automation ("Red Tip", "we", "us") builds and runs AI and automation systems for local businesses, online stores and agencies, from the Charleston, South Carolina area. This policy explains what personal information we collect, how we use it and the choices you have.

Information you give us on this website

When you fill out the booking form, we collect:

• your name;
• your business name;
• your phone number;
• your email address, if you add it;
• notes you give us, such as what is costing you the most jobs and the best time to call.

We use this to call or text you back about your request, run the free audit you asked for, send you a quote and keep a record of our conversation. We do not sell it.

The missed-call calculator on our home page runs in your browser. The numbers and business name you type into it are not sent to us.

Client data we handle for our clients

When a business hires us, we run systems that talk to that business's own customers. In that work, we may handle:

• call recordings and transcripts;
• text messages, web chats and Facebook or Instagram messages;
• customer names, phone numbers, email addresses and addresses;
• booking and job details;
• reviews and review replies.

We handle this information on behalf of the client business, following its instructions, and only to provide the services it hired us for. The client owns this data. If you are a customer of one of our clients, that business's privacy policy also applies, and you can contact the business directly about your information.

Callers hear a notice when a call is recorded. If a caller asks whether they are talking to AI, the system says yes.

Voice and likeness data

Some clients ask for a voice clone or an AI avatar of themselves or a team member, for phone calls, videos or ads. We only create one with that person's recorded consent. We keep the voice samples, video and the resulting model only for that client's work.

The person can ask us at any time to stop using and delete their voice or likeness data. We will delete what we hold and ask the providers we used to delete theirs.

Cookies and analytics

This site currently sets no tracking cookies and runs no analytics or advertising pixels.

To show our fonts, the site loads Google Fonts from Google's servers. The home page also loads an animation library from cdnjs, a public code host run by Cloudflare. When your browser fetches these files, those providers receive your IP address and basic browser details, as with any web request. Their own privacy policies apply.

If we add analytics or cookies later, we will update this policy first.

How we share information

We do not sell personal information. We share it only:

• with third-party providers that help us run our business and the client services, such as phone and texting carriers, voice AI providers, calendar and field software, email, hosting and automation platforms, and only as needed for that work;
• with a client business, for data that belongs to that client;
• when the law requires it, or to protect our rights, our clients or the public;
• as part of a merger, sale or transfer of our business, under the same protections.

Text messages (SMS)

If you give us your mobile number and check the "OK to text me" box (or ask us to text you), we may text you about your request. Texting is optional and not a condition of buying anything. Message frequency varies. Msg & data rates may apply.

• To stop texts: reply STOP to any message. You will get one message confirming you are unsubscribed.
• For help: reply HELP, call (843) 633-1794 or email [email protected].

See our SMS Terms for full details.

How long we keep information

We keep information only as long as we need it for the purpose we collected it, or as the law requires.

• Booking form details are kept while we are talking with you, and for a reasonable time after in case you come back.
• Client data is kept for as long as the client uses our services. When a client leaves, we give them an export within 5 business days and then delete or return the data, unless the law requires us to keep it.
• Voice and likeness data is deleted when the person or client asks, or when the client leaves.

How we protect information

We use reasonable safeguards to protect personal information. These include keeping client systems in the client's own accounts where possible, limiting access to people who need it, and using providers that encrypt data in transit. No system is perfectly secure, so we cannot promise that information will never be accessed without permission. If a breach affects your information, we will tell you as the law requires.

Your privacy rights

Depending on the state you live in, you may have the right to:

• know what personal information we hold about you;
• get a copy of it;
• correct it;
• delete it;
• opt out of the sale of personal information, targeted advertising or profiling. We do not sell personal information or use it for targeted advertising.

To make a request, call (843) 633-1794 or email [email protected]. We may need to confirm who you are before we act on it. You can use an authorized agent where your state allows it. We will not treat you differently for using these rights.

If your information came to us through one of our client businesses, we may pass your request to that business, since it controls that data.

Children

Our website and services are for businesses. They are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If a change is material, we will give notice on this site or contact clients directly.

Contact us

Legal business name: Red Tip Automation
Charleston, South Carolina area
Phone: (843) 633-1794
Email: [email protected]